Loan Operations Compliance and Efficiency Manager - Ridgeland, MS

Loan Operations Compliance and Efficiency Manager - Ridgeland, MS

Job Description

Posted Thursday, July 17, 2025 at 6 : 00 AM | Expires Monday, September 1, 2025 at 5 : 59 AM

At BankPlus, we strive to add value for our employees, customers and shareholders. We are a high-performing TEAM committed to fulfilling promises, building lasting relationships, and making dreams come true.

All current employees must have a performance rating of Outstanding or High-Performing to be eligible to post for a position.

General Position Scope :

The Loan Operations Compliance and Efficiency Manager plays a key role in ensuring the operational excellence of the Loan Operations department. Reporting directly to the Director of Loan Operations, this position is responsible for driving operational efficiency, managing internal audits, leading special projects, and supporting process improvements across the department. Acting as a liaison to internal auditors and compliance teams, this role ensures adherence to regulatory standards while supporting commitment to high performance and continuous improvement.

Duties and Responsibilities :

• Identifies and recommends improvements to operational processes in collaboration with department managers to enhance overall departmental efficiency.
• Serves as a change agent within Loan Operations by supporting and promoting process and procedural changes.
• Manages all aspects of internal Loan Audit requests including documentation collection, validation, remittance, and follow-up.
• Partners with Internal Audit and Compliance to proactively address audit requirements and resolve any issues.
• Compiles, validates, and reports departmental metrics and scorecards; works with Technology to automate data reporting processes.
• Maintains and track department-wide process improvement initiatives, ensuring transparency and alignment with strategic goals.
• Leads the planning and execution of special projects across Loan Operations, ensuring alignment with timelines, budgets, regulations, and internal policies.
• Provides integration and transition support during bank acquisitions or mergers.
• Manages and oversee issue resolution within the Silverlake core processing system for the Loan Operations team.
• Assist with branch deconversions or bank acquisitions to help meet BankPlus Strategic Plan.
• Maintains expert-level knowledge of bank policies, procedures, products, and regulatory compliance including BSA, Privacy Act, Fair Lending, Regulation E, etc.
• Participates in the Bank's High-Performance Rewards Connections program.
• Promotes referrals to Mortgage and Wealth Management.
• Perform additional duties and responsibilities as assigned.

Position Requirements :

BankPlus is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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