Director of Product Management Martech, Customer Experience Management

Director of Martech Customer Experiences

The mission of the Go-to-Market Tech (GTM Tech) organization is to power Intuit's growth through technology-driven go-to-market strategies that deliver transformative experiences for our customers. The Martech Customer Experiences team plays a critical role in advancing this mission by delivering modern capabilities across Generative AI, Content Management, Experimentation, Privacy and Personalization.

We are looking for a Director of Martech Customer Experiences to own the strategy, roadmap, and execution of these areas. This leader will shape how Intuit delivers relevant, personalized, and trusted customer experiences at scale.

Responsibilities

• Define and drive strategy for Generative AI applications in Martech, customer-centric content management, experimentation, and personalization.
• Partner across Marketing, Engineering, and BU Product teams to deliver an integrated customer experience ecosystem.
• Lead the evolution of experimentation frameworks and best practices to enable "Experimentation Everywhere."
• Champion personalization at scaledriving adoption of machine learning and AI capabilities that create tailored, outcome-driven experiences for customers.
• Build and govern scalable, compliant content management capabilities, ensuring speed, quality, and relevance across touchpoints.
• Establish roadmaps and operational models that balance innovation, governance, and efficiency.
• Build, mentor, and inspire a diverse, high-performing team of product managers.
• Communicate vision, priorities, and progress to senior leadership and cross-functional stakeholders.
• Anticipate and manage risks, dependencies, and regulatory considerations, especially in the application of AI.

Qualifications

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.