Junior Desktop Support Specialist

Job Title : Junior Desktop Support Specialist

Location : Cranston, RI (Onsite)

Duration : 12-24 Months (with possible extension)

Work Hours : 35 hours per week

Job Overview :

IRG Clients is seeking an experienced Junior Desktop Support Specialist to join Technical Support Team. The ideal candidate will have a strong understanding of Windows Desktop Administration, Active Directory concepts, Domain administration, and Desktop / Laptop client computing. Proficiency with Windows 11, Microsoft Office 365, BitLocker, McAfee AD, InTune, SCCM, CMDB, and ServiceNow is highly recommended. Experience in large-scale asset deployments is beneficial.

The Junior Desktop Support Specialist will work onsite at a correctional facility in Cranston, RI , responding to IT service requests via ServiceNow, phone, email, or in-person , and providing support across multiple technical areas. The candidate must be able to communicate solutions in both technical and non-technical terms to end users.

Responsibilities :

• Provide desktop and laptop support including software installations, troubleshooting, and hardware diagnostics.
• Manage and resolve IT service requests, incidents, and problems through ServiceNow .
• Administer and troubleshoot Windows 11, Office 365, Active Directory, BitLocker, and SCCM .
• Support large-scale IT asset deployments and upgrades .
• Work collaboratively within the established Tech Team and liaise across various technical departments.
• Ensure compliance with ETSS Security and State of Rhode Island IT policies .
• Undergo periodic performance reviews conducted by the Technical Support Manager.
• Adhere to all Department of Administration Security Policies .
• Complete required security clearances, including BCI Vendor Certification, Non-Disclosure, Confidentiality, and Invention Agreement, and HIPAA Business Associate Agreement (if applicable) .

Qualifications :