Senior Customer Advocacy Manager

Senior Customer Advocacy Manager

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people loveinstant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partnercombining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversationsand countingare effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you.

About the Role

We're seeking a strategic and relationship-driven Senior Customer Advocacy Manager to elevate how we celebrate and engage customers to increase retention and growth. This role will own the customer advocacy program, transforming customer success into compelling stories, scalable initiatives that are baked into the customer journey, and actionable insights that fuel our GTM motions.

You'll collaborate across Marketing, Customer Success, Product, and Sales to amplify the customer voice, strengthen engagement, and drive measurable business impact.

About You

• 5+ years of experience in customer advocacy, marketing, or community management within a B2B tech / SaaS environment.
• Proven success building and scaling advocacy or reference programs.
• Exceptional communication, storytelling, and relationship management skills.
• Experience with advocacy and community platforms is a plus (e.g., Influitive, Higher Logic, or similar).
• Strong analytical and cross-functional collaboration skills.
• Excellent written and verbal communication skills across audiences and formats.
• Influences and engages senior stakeholders to drive customer-centric decision-making.

Outcomes

Benefits & Perks

At Ada, you'll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here's what we offer :

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.