Branch Small Business Banker (SAFE) - Consumer and Small Business Banking
Wells Fargo is seeking a Branch Small Business Banker (SAFE) in Consumer and Small Business Banking. As a Branch Small Business Banker (SAFE) you will be responsible for building, maintaining, and growing relationships with small business banking clients in the branches. Individuals have frequent interactions with clients to understand and meet their needs.
In this role, you will :
- Participate in selling products to business customers including business deposit accounts, business credit products, and working with partners including, but not limited to merchant services and ADP payroll services.
- Service business customers with their business needs in a branch environment
- Carry out business banking focused functions over the phone
- Present recommendations for resolving more complex situations
- Provide information to colleagues, internal partners, and stakeholders, including customers
- Act as the primary relationship manager for a portfolio of small business customers with annual gross sales between $500k and $2MM in an assigned territory using customer relationship management tools and systems and coordinate efforts with partners across the bank
- Work proactively to build and grow relationships with new customers and engage with existing customers by asking questions to learn about their financial needs, understanding their goals, and sharing how Wells Fargo can help them through proactive outreach, phone or in-person visits, plan and execute appointments
- Participate in community organizations and build relationships with centers of influence
- Create relationships with branch employees by making introductions to appropriate partners to help meet customers' broader financial needs, complete service requests, and resolve customer concerns by following resolution protocol
- Engage with customers in all phases of the business life cycle while following policies and leveraging product knowledge, conduct needs-based conversations identifying credit, deposit and servicing processing needs of customers, explain, and demonstrate self-service mobile options to customers
- Serve as a leader in managing risk; understand and manage risks in the business, adhere to policies, procedures & controls and ensure compliance with applicable laws, rules & regulations
This SAFE position has customer contact and job duties which may include the offering / negotiating of terms and / or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.
Required Qualifications :
2+ years of branch small business banking experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education.Desired Qualifications :
1+ year of experience managing a dedicated book of small business customers across assigned territoryKnowledge and understanding of book of businessExperience using strong business acumen to provide financial services consultation to small business customersExtensive knowledge and understanding of bank lending programs, credit policies, and specialty productsCustomer service focus with experience handling complex transactions across multiple systemsExperience building and maintaining effective relationships with customers and internal partnersProficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleaguesKnowledge and understanding of retail compliance controls, risk management, and loss preventionAbility to educate and connect customer to technology and share the value of mobile banking optionsAbility to interact with integrity and professionalism with customers and employeesHigh motivation with ability to successfully meet team objectives while maintaining individual performanceExperience mentoring and peer-coaching othersAbility to manage expectations and conduct follow-ups with customers and Wells Fargo partnersJob Expectations :
This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.Locations :
2123 W Happy Valley Rd., PHOENIX, AZ 85085Location Disclaimer : Banker placements may occur within a 10-mile radius of the branch to which the candidate applies.
We Value Equal Opportunity : Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Wells Fargo Recruitment and Hiring Requirements :
Third-Party recordings are prohibited unless authorized by Wells Fargo.Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number : R-500935