Front Desk Agent

Job Description

Job Description

Are you a friendly and dependable hospitality professional who enjoys helping others? Join our Front Desk team and be the first smile guests see when they walk through our doors!

At Holiday Inn Indianapolis-Airport , we’re not just in the business of hospitality—we’re in the business of people. Our company has been recognized as a  “Best Place to Work” for the last four years (’21, ’22, ’23, '24), and it’s all thanks to our amazing team and the culture we’ve built together.

We live and lead by our RISE values :

Respect. Integrity. Service. Excitement.

If you’re looking for a place where your work matters, your ideas are heard, and your team feels like family, you’ve found it.

The Role : Front Desk Associate

As a Front Desk Associate, you'll be the heartbeat of the guest experience—from warm welcomes to check-out smiles. You’ll handle reservations, assist with guest inquiries, and ensure each stay is smooth and memorable.

Key Responsibilities :

• Greet guests with warmth and professionalism
• Complete check-in and check-out procedures
• Manage reservations (online, phone, and in person)
• Provide accurate information about rooms, rates, and hotel amenities
• Handle guest concerns with empathy and urgency
• Coordinate with housekeeping to ensure room readiness
• Maintain up-to-date records of guest information and payments
• Upsell hotel services and amenities when appropriate
• Deliver exceptional service to all guests, including VIPs and group travelers

What We’re Looking For

Benefits & Perks

If you’re passionate about hospitality and want to be part of a team where your contributions truly make a difference, apply today ! We can’t wait to meet you. Please check out our video. https : / / vimeo.com / 841977199 / cfd198fbff?share=copy

EEO Statement

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.