Customer Success Account Manager

Customer Success Account Manager

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

Job Summary

The Customer Account Manager is responsible for engaging with their accounts ahead of the renewal to ensure they are set up for success to renew on time. In addition to being responsible for target attainment, customer retention rates and up / cross sell for a smaller territory, the CSAM is successfully ensuring customers are achieving business value and ROI from their investment at Veeam.

Job Description

• Driving revenue and contributing to the continued growth of Veeam through consistently achieving individual and team targets, renewal rates, prepaid maintenance and Production support upsells, up / cross sell
• Proactively contacting end-users from future pipeline
• Maintaining and nurturing a professional and close relationship with all departments internally, and externally
• Ensure thorough account management, and meticulous sfdc hygiene
• Meet and exceed all daily / monthly metrics outlined by CSAM management
• Provide forecasting and planning on assigned accounts;
• Maintaining and promoting a successful and positive work environment;
• Proposes operations processes improvements that streamline and better CS execution

Additional Job Description

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate's expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$67,100 - $95,900 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.