10 / 2023
SUPPORT ASSOCIATE
POSITION OBJECTIVE :
The Support Associate is responsible for supporting a customer and product-focused sales culture where
our core principles are at the forefront of all store operations. This is achieved through performing various
sales operations functions, including merchandise handling, stock processing, and stockroom
organization. We love what we do, and believe that with our teams, we are the most amazing place to
work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES :
Operational Excellence
- Processes merchandise, ensuring items are properly stored, ticketed and easily located for
replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
Ensures new products are properly merchandised and represented in a timely manner.Correctly enters all receiving documents into the computer system, reconciles merchandiseinvoices to items received as applicable. Accurately and timely completes store-to-store transfers
and Locate requests.
Ensures the visual packet materials, props and signage are received and processed in a timelymanner, properly stores stockroom hardware, hangers, sign holders, etc.
Participates in pricing changes and markdowns.Assists with visual directives, including floorsets, window changes, visual presentations, signageplacement, etc. as directed.
Assists with boutique cleanliness and organizationCustomer Experience
Supports Most Amazing Personal Service (MAPS) principles and standards through strongoperational processes that support a cohesive omin channel experience
Teamwork and Growth
Promotes an inclusive, collaborative approach to problem solvingSeeks personal developmental opportunities and readily solicits feedbackOther duties as assigned.
This position may support multiple brand within the same center. Some duties may vary from
brand to brand.
QUALIFICATIONS :
High school diploma or equivalentPrevious stock or cashier experience preferredMust be 18 years of age or olderExcellent communication skillsExcellent customer service skillsStrong organizational skills and ability to multi-task in a fast-paced environmentAble to learn or adapt to technology provided by the companyMust be able to work the majority of the shift standingAbility to work quickly and within strict timelines10 / 2021
Ability to demonstrate teamworkExposure to visual merchandising and product placement techniques desiredCommunicate with customers, Associates, and Management; wear / communicate with headsetRegular attendance is essential to this position in order to ensure adequate coverage to meetcompany objectives. Ability to work a flexible work schedule, including nights, weekends, and
holidays is required.
PHYSICAL REQUIREMENTS :
Constant Walking / Standing- 67-100% of 8-hour shiftOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shiftFrequent Climbing- 34%-66% of 8-hour shift