Support Engineer

A company is looking for a Support Engineer to ensure customer success during onboarding and throughout their engagement.

Key Responsibilities

Provide Level One help desk support and handle user inquiries

Triage and assign incoming tickets to the appropriate teams and follow through on issues

Engage with Customer Success Managers to support high-value customers and assist with customer data management

Required Qualifications

Experience with MS Excel and basic data operations

Experience in customer support and troubleshooting customer issues

Familiarity with JIRA for issue tracking

Team-oriented attitude with cross-functional collaboration experience

Ability to work independently with minimal oversight