Manager, Information Technology (IT)

Manager Of Information Technology (IT)

Founded in 2001, family owned and operated AireSpring is a leading provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

Position Overview

We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce. This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.

Key Responsibilities

• IT Operations & Helpdesk Leadership
• Infrastructure & Systems Management
• Security & Compliance
• Telecom IT Environment Support
• Team & Vendor Management

Technical Qualifications

Bachelors degree in Computer Science, Information Technology, or related field (Masters preferred). 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role. Expertise in managing : Windows Server, Linux, Active Directory, and Group Policies; Microsoft 365, Exchange Online, Intune, Azure AD; Firewalls (e.g., Fortinet, Palo Alto), switching / routing, SD-WAN, and VPN solutions; Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure / AWS); Strong knowledge of networking protocols (TCP / IP, DNS, DHCP, VLANs, SNMP, etc.); Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.

Preferred Experience

Prior experience in a telecom or managed services provider (MSP) environment. Familiarity with carrier-grade hardware / software tools (e.g., SBCs, VoIP / SIP systems, BGP configurations). Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.

Soft Skills & Other Requirements

Excellent communication skills with the ability to explain technical issues to non-technical stakeholders. Strong problem-solving abilities with a customer-first mindset. Willingness to be on-call or provide support outside of business hours when needed. Ability to thrive in a dynamic, high-growth, and highly technical environment.

Benefits

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include : 401(k) Retirement Plan Prepare for the future with our competitive 401(k) plan. Health, Dental, and Vision Insurance Access quality coverage to keep you and your family healthy. Cell Phone Discount Program Enjoy savings on your monthly wireless bill through our employee discount partnerships. Gym Membership Discounts Stay active and healthy with discounted rates at a variety of fitness centers. We're committed to helping you thrive both professionally and personally.