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Hotel Front Desk / PBX Agent

Hotel Front Desk / PBX Agent

Marriott Phoenix Resort Tempe at the ButtesTempe, Arizona, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

BASIC PURPOSE : Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS :

  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations, and take same-day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Handle guest check-ins / check-outs in accordance with hotel credit / cash handling policies in an efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.
  • Working in the PBX department.

NON-ESSENTIAL FUNCTIONS :

  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservations.
  • Verify registration cards against the computer to ensure accuracy of name, type of payment, rate, and market segment.
  • Knowledge and Skills : Education : High School education or equivalent experience.
  • Experience : Experience required by the position is from three months to one full year of employment in a related position with this Company or other organizations.

    • Skills and Abilities :

  • Requires a working knowledge of the Front Desk aspect of Marriott’s / Columbia Sussex’s services, policies, or operations and a general knowledge of the hotel. Working knowledge is generally learned on the job.
  • Requires knowledge of and ability to operate computer equipment and the reservations system.
  • Ability to read and speak English. A second language is preferred.

    • Job Type : Full-time.

    E.O.E.

    About Marriott Phoenix Resort Tempe at the Buttes :

    This resort offers breathtaking valley views, over 40,000 square feet of versatile indoor and outdoor event spaces, and 353 newly renovated guest rooms. Our diverse dining outlets include the award-winning Top of The Rock restaurant, celebrated for its excellence with multiple diner’s choice awards.

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    Hotel Front Agent • Tempe, Arizona, United States