Entry Level Customer Service AssistantTMZ Events • Jersey City, NJ, US

Entry Level Customer Service Assistant

TMZ Events • Jersey City, NJ, US

30+ days ago

Job type

Full-time

Job description

Job Description

Description

Description:
As an Entry Level Customer Service Assistant, you will be the key point of contact between our clients and attendees. Your role is to provide outstanding support, ensuring all customer inquiries are addressed efficiently and with a friendly attitude. This is a great opportunity to start your career in customer service with ample opportunities for growth.

Key Responsibilities

Responsibilities:

Respond to customer inquiries via phone, email, and in person, providing helpful and accurate information.
Assist customers with event-related questions, ticketing issues, and general service requests.
Resolve customer concerns or escalate issues to the appropriate department when necessary.
Maintain detailed records of customer interactions, inquiries, and feedback.
Collaborate with other team members to ensure smooth event operations and customer satisfaction.
Provide information on services, promotions, and upcoming events to enhance the customer experience.
Ensure a high level of professionalism and customer service at all times.

Skills, Knowledge and Expertise

Qualifications:

High school diploma or equivalent.
Strong communication skills, both written and verbal.
Friendly, patient, and able to handle high-pressure situations with a calm demeanor.
Ability to multitask and manage time effectively.
Basic computer skills and familiarity with customer service software are a plus.
No prior experience required—training will be provided.

Benefits

Benefits:

Competitive salary with room for career growth and development.
Weekends off to enjoy personal time.
Comprehensive training program to help you excel in your role.
Health insurance and wellness benefits.
Opportunities for advancement within the company.
A dynamic and supportive work environment with a focus on teamwork.

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Entry Level Customer Service Assistant • Jersey City, NJ, US

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