Automation Account Manager

The Automation Account Manager (AAM) plays a crucial role in maintaining and nurturing relationships with the automation clients of Madern. The AAM is responsible for order intake & margin of automation capex and services at existing and new accounts, accountable for proactively engaging and serving Madern’s installed base, identifying cross sell opportunities and reporting to Sales Manager-USA.

The tasks and responsibilities typically include :

• Client Relationship Management : Building and maintaining strong, long-term relationships with key clients by understanding their needs and ensuring client satisfaction, based on frequent client visits & calls.
• Account Strategy : Developing and executing account-specific strategies to achieve sales and revenue targets.
• Communication : Serving as the primary point of contact between the client and the company, ensuring clear and effective communication.
• Needs Assessment : Understanding the client's business goals and challenges and identifying opportunities where the company's products or after sales services can add value.
• Sales and Revenue Growth : Achieving sales targets by identifying upsell and cross-sell opportunities within the account.
• Contract Negotiation : Negotiating terms and conditions, pricing, and contracts with the client.
• Problem Resolution : Addressing and resolving -in close cooperation with operations- client issues or concerns promptly and effectively.
• Market Analysis : Staying informed about industry trends, competitors, and market conditions to stay ahead of the curve.
• Internal Coordination : Collaborating with internal teams such as (sales) engineering, planning & production & service to align order fulfillment and meet client needs. Reporting and Analytics : Prepare regular sales reports and forecasts for management.

Competencies

Competencies - AAM specific

Requirements

1 years in sales and / or customer interacting role