Americas Services Lead EBMS

Americas Services Lead EBMS Solutions & Sustainability

The Americas Services Lead EBMS Solutions & Sustainability is responsible for leading the regional service organization that delivers building automation, and energy management solutions across the clients portfolio. This leadership role combines deep technical knowledge of building systems with strategic, financial, and operational management skills to ensure service excellence, customer satisfaction, and profitable growth.

What You'll Do :

• Strategic Leadership
• Develop and execute the Americas service strategy for BMS, support services and energy management solutions within the EBMS portfolio.
• Drive profitable growth through service contracts, digital energy solutions, and retrofit / modernization projects.
• Contribute to long-term strategic planning, market analysis, and capability development.
• Operational Excellence
• Lead end-to-end service operations for BMS systems, including but not limited to reactive maintenance, add / move / change, remote monitoring, platform maintenance and energy performance optimization.
• Standardize service delivery processes to ensure consistent quality, safety, and compliance.
• Manage operational KPIs including uptime, energy savings, first-time fix rate, and SLA adherence.
• Ensure integration of digital tools, analytics platforms, and connected services into daily operations.
• Customer Engagement & Business Development
• Partner with the wider account team to develop tailored service offerings that enhance customer value and system performance.
• Build trusted relationships with key stakeholders, internal CBRE account teams to promote long-term service delivery.
• Support our wider account in achieving their sustainability, energy efficiency, and carbon reduction goals.
• Serve as a senior point of escalation for major service and program requests
• This role will require a customer first approach and speed of responsive and high level of engagement will be key.
• People Leadership
• Lead and develop a high-performing team of engineers and potentially expanding to its own dedicated PMO team
• Foster a culture of continuous improvement, technical excellence, and customer focus.
• Oversee training and certification programs to enhance technical capability in BMS controls, BMS software, and energy analytics as required.
• Champion safety, diversity, and employee engagement across the region.
• Technology & Innovation
• Promote adoption of advanced analytics to enhance the service offering.
• Leverage data insights from connected systems to drive proactive service delivery and energy optimization.
• Collaborate with product and digital teams to enhance service tools, platforms, and sustainability-focused solutions.

What You'll Need :

Key Performance Indicators (KPIs)

Travel Requirement

Why CBRE?

When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values respect, integrity, service, and excellence and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential!

Disclaimers :

Equal Employment Opportunity :

Candidate Accommodations :

CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.