Customer Experience Representative - CXR

We are looking for an Customer Experience Representative to join our team!

A career at Paschal is more than just a job.

Here, we value respect, integrity, and service above all else.

Paschal provides the tools you need to succeed, both in your career, and in other aspects of your own life.

We are serious about maintaining our team-oriented culture centered on our Customers, our Employees, and the Company in that order - while having a lot of fun doing it!

Click here for a behind the scenes look at a day in the life of a Pascal Pro at our Northwest Arkansas location.

Whether you are in  AR, MO, or TX you will have a team to support you.

What you’ll love about working for us :

• Competitive pay Paid Time Off your first year of employment Paid Holidays Medical, vision, dental, life, accident, and disability insurance Retirement savings with a company match Company paid life insurance Tuition / training reimbursement What you’ll be doing :   Handle calls and requests with a customer service-orientated approach, prioritizing the needs and experience of the customer but not afraid of Sales Utilize excellent oral and written communication skills while interacting with customers and co-workers on multi-communication platforms Process multiple-source social-media and system-based inputs for call-back, scheduling, and callouts.
• Efficiently engage in high-volume inbound calls using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect.  Log detailed and accurate information derived from customer interactions.
• Customer service-orientated approach prioritizing the needs and experience of the customer but not afraid of Sales Utilize excellent oral and written communication skills interacting with customers and co-workers on multi-communication platforms Support field activities, technician scheduling and multi-department interaction.
• Facilitate and process warranties, parts replacements and communicate directly with customers to determine and execute appropriate resolution.
• Perform all other duties as assigned.

Successful Candidate Must Possess the Following Qualifications :