Express Service Advisor - AutoPark Honda

Express Service Advisor

AutoPark Honda has an outstanding opportunity for an Express Service Advisor to join their team!

What will you do?

Our Express Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties :

• Ability to meet & greet customers with courtesy and efficiency
• Responsible for proving an outstanding guest experience!
• Determine the course of action to take and obtain customer authorization.
• Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
• Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
• Knowledge of warranty and service / insurance policies.
• Keeping customer informed and advise customer of the prognosis of their vehicle.
• Calling customers to set appointments and answer telephones at a timely manner.
• Attends / completes required training and department meetings.

What are we looking for?