Senior Director of Program Systems and Impact

Senior Director of Program Systems and Impact

Founded in 1980, Urban Resource Institute (URI) is the nation's largest provider of domestic violence shelter services and a leader in supporting homeless families. Operating 24 shelters across New York City, URI provides 3,700 beds nightly in purpose-built shelters that offer trauma-informed services including counseling, childcare, case management, and more. URI's Justice Initiatives extend support beyond shelter, offering programs in economic empowerment, legal advocacy, youth prevention, and abusive partner intervention. URI also develops permanent affordable housing as part of its long-term commitment to safety, stability, and healing.

Salary : $115,000 - $120,000

The Senior Director of Program Systems and Impact leads the design, implementation, and evaluation of Urban Resource Institute's programs and impact measurement systems. This role oversees a talented impact team and manages URI's standardization projects and case management systemensuring service quality, data integrity, and the effective use of insights to advance the organization's Theory of Change.

Major Duties and Responsibilities

• Co-lead, in partnership with IT and program leadership, enhancements to Apricotthe agency's cloud-based case management systemto optimize functionality and workflows, improve efficiency, ensure data integrity, support continued program expansion, and strengthen impact measurement across the Division.
• Ensure alignment between technology tools, reporting systems, standardization initiatives, and organizational impact objectives.
• Leverage insights from data systems to inform strategic planning and continuous quality improvement efforts.

Program Evaluation & Impact Assessment

Data Quality, Analysis & Reporting

Leadership & Supervision

Specifications for Education / Certifications / Licenses

Required Skills and Experience

Core Competencies

Specifications for Physical Requirements