Benefit Payments, Team Lead

Operations Team Lead

ADP is hiring an Operations Team Lead. Do you get a crazy amount of joy from helping others uncover creative solutions to complex problems? Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness? Are you a trusted advisor who delivers on promises every time?

What You'll Do :

In this position you will monitor the workload and assignments of the Benefit Payments team. You will be handling first line escalated issues and working with management to achieve departmental business goals. You will be responsible for implementing departmental policy and procedures to continually improve service, minimize financial liability, promote collaboration with all partners, provide feedback, and have limited supervision by the Operations Director / Manager. In addition, you will be responsible for Benefit Payments processing to include check processing, check production, tax and DDA reconciliation, and determining appropriate corrective action to resolve issues and minimize impact to clients and E&O. Issues may vary from basic and administrative to complex and technical in nature.

What You Can Expect on a Typical Day :

Serve as a resource for team members, based on a strong working knowledge of the team's responsibilities and each associate's development plan and training needs. Lead daily activities of the team to ensure that all work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. Train and mentor team members; coordinate additional training as needed with leadership support and provide feedback to leadership on each team member's performance. Prioritize critical issues, provide technical support, guidance, and direction to ensure the right client support is delivered in a timely and effective manner. Provide first level client escalation for issues. Develop an action plan and oversee resolution efforts pertaining to the to client orders and service level expectations. Provide direct feedback to associates on opportunities to enhance services provided to the client. Provide ideas for process improvements, assist with updating documentation, and supporting change management. Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.

To Succeed in This Role : Requirements

2+ years working within the financial industry with either 401K, Tax and / or Banking 1+ years of leadership experience either managing direct reports, being a team SME and / or team mentor A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include : Experience noted above, OR Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact. Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Math, Computer Science, Business, or Accounting 2- 3 Years Minimum with 1- 2 years of successful experience as an Operations Technical Analyst or equivalent experience.

A Little About ADP :

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP :

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP :

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.