Assistant Manager of Dandelion

Assistant Manager of Dandelion

We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest's experience, and exceptional beyond compare service attitude for the position of Assistant Manager of Dandelion at the Boston Harbor Hotel, Boston's only Forbes Five-Star waterfront hotel. This position is responsible for working alongside the Dandelion Supervisor and Director of Food & Beverage to oversee and train employees and maintain the Dandelion Marketplace.

Position Title : Assistant Manager of Dandelion

Department : Food & Beverage

Reports to : Director of Food & Beverage

FLSA Designation : Exempt

JOB SUMMARY

We are seeking a passionate hospitality professional with strengths in service, thorough knowledge of the guest's experience, and exceptional beyond compare service attitude for the position of Assistant Manager of Dandelion at the Boston Harbor Hotel, Boston's only Forbes Five-Star waterfront hotel. This position is responsible for working alongside the Dandelion Supervisor and Director of Food & Beverage to oversee and train employees and maintain the Dandelion Marketplace.

CANDIDATE PROFILE

Experience : Must have at least (3) or more years of experience within the coffee space, with a combination of previous food & beverage management and retail experience in a luxury environment preferred.

KEY RESPONSIBILITIES

The primary responsibilities for the Assistant Manager of Dandelion include the following but are not limited to :

• Work with the leadership team to oversee the day-to-day operations.
• Maintain a professional and approachable manner on the floor for our guests and employees.
• Work to ensure standards and cleanliness are upheld.
• Guide and train employees in all roles within the marketplace including but not limited to coffee bar, POS, merchandising, cleaning, and customer service.
• Ensure that operations are carried out productively to ensure profitability and sustainable growth.
• Organize workflow and ensure that employees understand their duties and / or delegated tasks.
• Listen to employee concerns and resolve problems in a timely manner.
• Deal graciously and professionally with customer feedback and complaints.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.

Compensation :

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.