Customer Experience Manager

A company is looking for a Customer Experience Manager for LookinBody Web (REMOTE).

Key Responsibilities :

Serve as the primary post-sales contact for customers using the LookinBody Web platform

Conduct tutorials and live walkthroughs to assist clients in maximizing platform value

Document and escalate platform issues or feedback to the Product and Development team

Required Qualifications :

2+ years in customer service, technical support, or customer-facing role, preferably in a SaaS environment

Experience using CRM software (Zoho preferred)

Proficient in Microsoft Office

Self-motivated with the ability to work independently

Comfortable using Zoom or Teams for live product demonstrations