IT Support Manager (Los Angeles) 10-25

Job Description

Job Description

Curo Pet Care is seeking an experienced IT Support Manager to join our team. The role will be responsible for providing technical support to our group of 70+ veterinary hospitals ensuring smooth operation of hardware, software, network systems, and specialized veterinary software. It serves as Curo’s field technology lead, working closely with Operations, Finance, and the De Novo build team to ensure consistent IT standards, data security, and reliable connectivity across the organization. This role is essential to maintaining the integrity and reliability of our IT infrastructure, enabling our medical team to focus on delivering top-notch veterinary care.

We are a team of successful entrepreneurs and doctors using our own capital to improve the veterinary industry. It’s our mission to partner with medical and management teams at the practices we acquire or start to provide the best, progressive, leading edge, compassionate care to our staff, patients and clients. Our practices have industry leading medical teams, state of the art equipment, dedicated support staff and loyal customers. They are highly profitable and well positioned for growth with strong support from the ownership team.

As IT Support Manager, you will be responsible for :

• Technical Support & Troubleshooting :

Provide on-site and remote technical support to hospital staff for software, hardware, and network issues.

Monitor and maintain local area network (LAN) performance, including internet connectivity, routers, and Wi-Fi access points.

Install, configure, and update operating systems, medical software applications, and other essential tools.

Regularly perform data backups and ensure disaster recovery protocols are in place.

Maintain an inventory of IT assets and manage replacement cycles for aging equipment.

All IT ordering procurement for new sites

Maintain documentation of IT procedures, user guides, and troubleshooting steps.

In order to attract the right leader to join our team, we are offering the following benefits :

This is a Southern California hybrid position with travel requirements to a veterinary hospital setting, which may involve working in proximity to animals. Candidates should be comfortable working in an animal care environment and be prepared for occasional urgent after-hours support. Expectation to travel onsite up to twice a month for up to 3-4 days per visit.

About Curo Pet Care

www.curopet.com

Curo Pet Care is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status. We comply with the San Francisco Fair Chance Ordinance, which means we will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Employment with Curo Pet Care is at-will and may be terminated at any time, with or without cause or notice, subject to applicable law.