Branch Operations Manager

Job Description

Job Description

The Service O perations Manager is responsible for supporting and directing the Field Service, Service Delivery, Warehouse and Refurbishment Personnel. They are also responsible for ensuring that customers are provided an exceptional customer service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Hire, Disciplinary Action, Lead, Manage, Coach and Mentor all assigned departments.
• Responsible for oversight of all operational aspects including distribution operations, customer service, human resources, and administrative duties
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Provide training, coaching, development, and motivation
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Responsible for employee yearly performance reviews
• Ensure branch readiness by providing employees with the tools to do their job, i.e. training, vehicles, equipment including a clean and healthy work environment
• Manage equipment refurbishment ensuring work is completed to standard
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Maintain and monitor metrics
• Other duties as assigned

POSITION QUALIFICATIONS :

Education : Bachelor’s degree or relevant technical certifications

Experience : Customer Service experience is required, previous service experience preferred

Other Desired Skills :

WORK ENVIRONMENT :

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.