Scaled Customer Success Manager

Customer Success Manager

Informed K12 is transforming how school districts operate by bringing critical workflows online with the unique flexibility needed to serve the school community. In many ways, district-level processes have the greatest impact on student outputs and outcomes. However, today many school districts across the country remain stuck with fragmented, inefficient processes that lack cohesion. It only takes a single process to fail to lead to funding, staffing, and financial risk. At large, this may lead to budget overruns, compliance risks, and service disruptions to students and teachers.

Our platform enables educators and administrators to orchestrate their processes to run more efficient, transparent, and compliant school districtsso they can focus on what matters most : students.

We partner with educators and administrators to drive sustainable change across their organizations. As we scale, we're looking for a Customer Success Manager who can build strategic partnerships, develop and execute account strategies, and influence change through data-driven insights and deep relationships.

At Informed K12, the Customer Success Team is considered a competitive advantage, engaging with our clients with a consultative approach. We leverage our expertise to provide school districts with a clear path to large scale success and transformation.

The CSM leads the long game : co-architecting a high-impact partnership built on sustained value. Through data, storytelling, and strategic influence, you'll help districts not only adopt technology, but win internal buy-in, modernize critical processes, and become models of operational excellence.

This isn't a reactive support role. It's about building belief in what's possible and being the trusted advisor who helps districts get there.

What You'll Do

• Manage the growth and renewal of a ~100 accounts nationwide portfolio with a data-driven approach.
• Monitor district health scores and usage data to assess risks and opportunities, identifying appropriate course of action.
• Identify opportunities to automate processes and build scalable customer success strategies to manage a large customer base efficiently.
• Work cross-functionally to develop and optimize digital workflows that help drive adoption, expansion, and renewal.
• Act as a trusted digital advisor to customers, even at scale, to ensure they are achieving their business goals with the product.
• Track, report, and optimize KPIs related to digital customer success initiatives.

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