Security Account Manager (#75)

Overview

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.

We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.

Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 and 2023 and INC's America's Fastest Growing Private Companies list. Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you\'re searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country\'s leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Responsibilities

• Supervisory / Leadership Functions : direct, coordinate, and supervise all site Security Officers; train, develop, motivate, and empower Security Officers to oversee day-to-day operations and uphold standards of efficiency, profitability, customer service, and ethics.
• Train subordinates on procedural guidelines, company policies, and operational / site-specific forms. Enforce policy and procedure consistency at the site level.
• Participate in the employee onboarding process including new hire interviewing and selection; ensure hires receive appropriate training and licensure within the designated time frame.
• Manage employee performance : appraise performance, administer rewards / incentives, coach and develop staff, and implement corrective actions with region management guidance; ensure decisions comply with policy and regulations.
• Promote positive employee relations by engaging with internal and external customers, addressing complaints, and resolving issues with regional management guidance.
• Act as primary site contact and liaise with the local office when necessary.
• Maintain records with officers assigned to the site to ensure participation with the Sunstates Security LMS and training platform when applicable.
• Operations : coordinate with the Operations Manager to establish site goals / objectives and communicate these with the customer; work toward goal achievement through action plans, site / personnel quotas, and scheduling.
• Manage administrative and operational functions to ensure accurate working schedules, posted projections, approved vacation / time-off, and proper hourly coverage; address personnel topics with management guidance.
• Manage account inspections and the inspection scorecard to ensure compliance and meet / exceed commitments.
• Produce Quality Assurance checks through eHub to ensure positive results.
• Respond to questions from security personnel and site events, or arrange qualified backup when not available.
• Foster superior customer relations / service to ensure client retention and satisfaction.

Requirements

The Account Manager is expected to work various shifts / weekends and is expected to dedicate a minimum of 40 hours per week onsite, with additional hours required when the site calls for additional needs (i.e., reports, special events, training, etc.).

Education

High School diploma or equivalent

Additional Information / Benefits

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits : Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, Long Term Disability, 401K / 403b Plan, Educational Assistance

This job reports to the Operations Manager.

This is a Full-Time position, 1st Shift, Weekends.

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