Portuguese Speaking Customer Service for Automotive industry

Portuguese Speaking Customer Service Representative

Patrique Mercier Recruitment, a leading agency specializing in connecting candidates with job opportunities in their native languages across diverse countries, is excited to announce a new opportunity for a Portuguese Speaking Customer Service Representative in the automotive industry. With a strong focus on industries such as social media, gaming, healthcare, retail & e-retail, travel, automotive, financial services, insurance, energy, and telecommunications, we pride ourselves on matching the right candidates to the best employers. Our unique recruitment process ensures that candidates not only find jobs that align with their skills and expertise but also fits their personal preferences in an international context. We understand the specific needs of both candidates and employers, and this role is no exception. We are seeking a detail-oriented and customer-focused individual who can cater to a diverse clientele, providing exceptional service while upholding the high standards of the automotive industry. Join us in this exciting role and take the next step in your international career with Patrique Mercier Recruitment, a project owned by The House of Mercier.

Responsibilities

• Provide exceptional customer service to Portuguese-speaking clients in the automotive industry.
• Resolve customer inquiries and issues via phone, email, or chat in a timely and professional manner.
• Educate customers on automotive products and services, identifying their needs and providing appropriate solutions.
• Maintain detailed records of customer interactions and transactions using internal systems.
• Collaborate with team members to improve customer service delivery and resolve complex issues swiftly.
• Conduct customer follow-ups to ensure satisfaction and improve service quality.
• Stay updated with automotive industry trends and product knowledge to better assist customers.