Senior Project Manager Contact Center

Senior Project Manager

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

What We're Looking For

We are seeking a Senior Project Manager to lead initiatives at the intersection of Contact Center transformation and AI automation. This role will serve as the key liaison between the Telecom / UCC engineering team and Product Management, ensuring that complex projects are delivered on time, on budget, and with clear alignment to business goals. The successful candidate will combine strong project management expertise with a deep understanding of contact center operations, AI-driven solutions, and enterprise stakeholder management.

What You Will Do

• Serve as the primary liaison between Telecom / UCC engineering and Product Management teams.
• Track and manage project deliverables, milestones, and dependencies, ensuring deadlines are met.
• Facilitate clear communication across stakeholders, project team members, and leadership.
• Develop and maintain weekly project updates, executive summaries, and progress documentation.
• Analyze and integrate data from multiple sources to establish project baselines and measure progress against them.
• Proactively identify risks, roadblocks, and opportunities for improvement, and drive resolution.
• Ensure alignment of initiatives with Datavant's technology-first, AI automation strategy.

What You Need to Succeed

7+ years of project / program management experience, preferably in contact center, CCaaS, or AI automation environments. Strong track record of managing cross-functional teams and delivering complex technology projects. Experience with Telecom / UCC systems, cloud platforms (AWS preferred), or CCaaS solutions (Five9, Genesys, NICE, etc.). Demonstrated ability to analyze data and use insights to establish baselines, track KPIs, and inform decisions. Exceptional communication and stakeholder management skills, including executive-level reporting. Proficiency in project management methodologies (Agile, Waterfall, or hybrid approaches). Familiarity with reporting / analytics tools such as Power BI or Tableau is a plus. PMP or equivalent certification preferred.

What We Offer

Be part of a forward-looking technology team driving an agentic agent transformation. 100% remote work with flexible collaboration. Opportunity to work on innovative AI automation in a high-impact industry. Collaborative culture with a strong emphasis on innovation, growth, and impact. Strong leadership with unified direction.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The estimated total cash compensation range for this role is $166,000$195,000 USD. To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and / or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources on a case-by-case basis. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination.