Patient Account Associate II Representative

Job Description :

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

Responsible for the accurate and timely submission of claims follow up, reconsideration and appeals, response to denials, and re-bills of insurance claims, and all aspects of insurance follow-up and collections.

Submit requested medical information to insurance carrier. Responsible for the analysis and necessary corrections of invoices or accounts and maintaining work queues.

Research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, credit balances, sequencing of charges, and non-payment of claims.

Reconcile accounts, research and resolve various issues relating to posting payments and charges, insurance denials, secondary billing issues, sequencing charges, and non-payment of claims.

Identify issues and / or trends and provide suggestions for resolution to management, including payer, system or escalated account issues.

Maintain basic understanding and knowledge of health insurance plans, policies and procedures.

Accurately and thoroughly document the pertinent collection activity performed while meeting / exceeding productivity and quality standards

Participate and attend meetings, training seminars and in-services to develop job knowledge.

Skills

Microsoft Office

Computer literacy

HIPAA regulations

Communication (oral and written)

Accountability / ability to work independently

Contract Interpretation

Customer Service

Read and interpret EOB's (Explanation of Benefits).

Knowledge of medical billing and collections

Medical terminology

Qualifications

High school diploma Preferred

Two (2)+ years of experience in hospital or physician insurance related

activities (Billing & Follow-Up)

• Knowledge of revenue and ICD 10 coding practices

Physical Requirements

The following states are currently paused for sourcing new candidates or for new relocation requests from current caregivers : California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, Washington

Physical Requirements :

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location :

Peaks Regional Office

Work City : Broomfield

Work State : Colorado

Scheduled Weekly Hours :

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $27.45

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https : / / intermountainhealthcare.org / careers / benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.