Emergency Communication Specialist Recruit Job at Frederick County Government in

Overview Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers). HIRING EVENT on Wednesday, December 3rd at the Frederick County Public Safety Training Facility. Doors will open at 8 : 00 a.m. and will close at 1 : 00 p.m. During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. Please note, later arrivals may not be able to complete all steps during the hiring event and may be asked to return at a later time.

Check out our recruitment video - https : / / www.youtube.com / watch?v=Wi5ZGBLIaMo

Position details Non-exempt (compensatory and / or overtime eligible; additional compensation to include $3.00 / hour shift differential for shifts 4pm - 8 am); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits.

NOTE : This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies.

Responsibilities Receive and process incoming calls of emergency, non-emergency, informational and business nature

Utilize protocol-based call processing systems to obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources

Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services

Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment

Monitor incidents and situational developments to coordinate the utilization of essential services and resources

Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel

Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders

Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures

Alert other jurisdictions when necessary

Operate computer aided dispatch (CAD) system and other computer software products

Maintain computerized and manual records

Relay information to appropriate officials or agencies

Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated local, municipal, county, state, and federal agencies

Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing / speech impaired)

Handle multiple tasks and track multiple in-progress incidents simultaneously

Perform other related duties as required

Qualifications High school graduation or the equivalent

Minimum age 18 years

Possession of a valid automobile operator's license

Knowledge / Skills / Abilities Ability to maintain County Authorized Driver privileges

Ability to obtain Emergency Communications Specialist certifications in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due

Knowledge of Frederick County geography and surrounding areas

Effective keyboarding / data entry skills to accurately enter information during conversation with callers

Ability to effectively utilize computer aided dispatch (CAD) and other automated information systems

Knowledge of fire, rescue and law enforcement disciplines

Ability to read maps and give directions

Ability to work with sensitive information and maintain confidentiality

Strong and effective spoken and written (English) communication skills

Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public

Ability to perform quickly and effectively in emergency situations

Preference may be given for 1 or more year of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services

911 / emergency communications work experience

Data entry work experience

Customer service work experience

Physical requirements / working conditions While working in this position, the employee is required to constantly sit and perform repetitive motions

While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment

The training academy for this position will consist of approximately 10 weeks of training which will take place Monday – Friday during the hours of 8 : 00 AM – 5 : 00 PM

Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts)

This position is subject to random drug testing to include marijuana

The probationary period for this position is 12 months

This position is designated as security-sensitive, requiring satisfactory background investigation

The employee selected for this position must successfully pass all knowledge, skills and abilities to be upgraded to an Emergency Communications Specialist III within 48 months of full-time employment or be terminated

Candidates who were previously rejected may reapply for consideration, however those declined for reasons that assure another rejection will not be reconsidered

Examination process (may include) An evaluation of training and experience

Attend mandatory departmental orientation

A computer-based test to evaluate listening, comprehension, typing and decision-making skills

One or more panel interviews

A pre-employment psychological examination

A pre-employment security-sensitive background investigation

A pre-employment physical examination and drug test to include marijuana

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