Senior Analyst, Member Experience

A company is looking for a Senior Analyst, Member & Guest Experience.

Key Responsibilities

Manage survey programs and Voice of the Customer (VoC) platforms, ensuring accurate sampling and governance

Build and maintain dashboards tracking key performance indicators across properties and channels

Perform analyses to identify trends and improvement opportunities, and publish insights with actionable business recommendations

Qualifications

Bachelor's degree in Business, Economics, Analytics, or a related quantitative field

2+ years of experience in marketing or business analytics, preferably in the hospitality or travel industry

1+ years of experience with VoC, CX, or customer insights programs

Proficiency in Tableau and working knowledge of SQL or Python

Familiarity with Salesforce and survey platforms such as Qualtrics or Medallia preferred