Business Systems Analyst Lead - CX

Who We Are

Lennox (NYSE : LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

As a Lead Business Systems Analyst , you will play a key role in the design and implementation of Digital solutions that transform the customer experience. You will work closely with business and technical teams to identify needs, define system requirements, and ensure successful implementation of Commerce and Self-Service solutions.

Key Responsibilities :

• Solution Design and Delivery - Collaborate with Digital stakeholders to gather, analyze, and document requirements. Use knowledge of business processes and related systems to design efficient solutions that meet business needs and conform to enterprise standards. Perform system configuration changes and coordinate development efforts.
• Business Process Improvement - Analyze business processes to identify inefficiencies, bottlenecks, and opportunities for improvement. Define changes to IT solutions that will improve productivity, reduce operating costs, or enhance the customer experience.
• Testing - Perform unit tests, create test plans, and coordinate testing to ensure solutions meet requirements. Ensure compliance with security and accessibility standards.
• Stakeholder Communication - Act as a liaison between business and IT throughout the entire lifecycle. Provide regular updates, manage expectations, and ensure all parties are aligned and informed.
• Project Management - Define project timelines and coordinate implementation efforts to ensure projects are delivered on time and within budget. Work with resource managers to secure required resources and facilitate demand planning and workload prioritization.
• Post-Implementation Support - Ensure solutions meet objectives by monitoring system

What We Are Looking For

What We Offer

Compensation : This is a salaried exempt role. The starting salary range for this role and market is between $108,000-$141,000 annually. Factors that may affect starting salary include geography / market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.

Benefits : Subject to applicable eligibility requirements, the following benefits are offered for this role : tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to : 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture : At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture - which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers : The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law. #LI-Onsite #LI-MH2