Customer Service Specialist

Requisition ID :  6745

Job Title :  Customer Service Specialist

Job Country :  United States (US)

Here at Avanos Medical, we passionately believe in three things :

• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit www.avanos.com .

Essential Duties and Responsibilities :

The Avanos Global Customer Service Team is the essential resource that ensures customers receive world-class service with every interaction.  Through collaboration, we can turn good ideas into great outcomes.

Avanos Customer Service Specialists are part of the Specialty Service Team who manage high focus / high attention orders and processes for Avanos customers.  Their primary responsibilities include handling specialty order types, such as Capital Equipment and Consignment processes as well as onboarding and integrating new customers and order types in Avanos Global Customer Service standards.  Additionally, the Customer Service Specialist assists key projects with Order Fulfillment issues including order and shipping errors, brings an action to customers’ needs by following established guidelines and standard work practices, and provides back-up support to inquires received via email.

Customer Service Specialists report to the Specialty Services Team Leader who will provide direction and Key Performance Indicators to measure progress and success at the individual and team levels.

The ideal candidate is Detail Oriented, Customer-Centric, and Focused.

A Detail Oriented individual is thorough and effective with time management and organization skills.  They ensure completeness and accuracy when customers’ requests and concerns.

A Customer-Centric individual addresses Avanos customers in a respectful, friendly, and tactful manner.  They are adept at listening to customers’ needs, giving clear and concise responses, and, when necessary, delivering negative information in an empathetic and solution focused way.

A Focused individual will be able to independently prioritize their work, understand their key metrics, and execute their daily tasks efficiently.  They will escalate issues and seek clarity whenever situations arise that are out of their scope or training level.

Key Responsibilities :

Your qualifications

Required : Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job or experience obtain by other opportunities.

Job Experience

Preferred : Education

Applications

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Salary Range :

The anticipated average base pay range for this position is $60,000.00 - $68,000.00. In addition, this role is eligible for an attractive benefits package.

Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If you are a current employee of Avanos, please  apply here

Join us at Avanos

Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.

Make your career count

Our commitment to improving the health and wellbeing of others begins with our employees – through a comprehensive and competitive range of benefits. We provide more than just a salary – our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work / life benefits.

Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.

Avanos also offers the following :

benefits on day 1

free onsite gym

onsite cafeteria

HQ region voted 'best place to live' by USA Today

uncapped sales commissions