Customer Success Manager
Position Responsibilities & Essential functions
- Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions : working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
- Maintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
- Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
- Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization
- Identifies opportunities, creating a plan for addressing training needs for dealership staff.
- Partners with Sales to become a key asset in helping grow the CDK business with the client
- Successfully identifies and implements strategies for retaining at risk clients
- Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.
- Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
- Utilizes Totango to document valued-added conversations & engagements with dealer partners
Qualifications
Minimum :
- Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry.
- Ability to work and influence across all levels of the dealership
- Knowledge of CDK applications and familiarity with automotive industry
- In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
- Experience with SalesForce
- High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
- Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
- Time management and completion of tasks to a definite deadline
- Ability to travel to client site
Preferred :
- Familiarity with CDK's org structure, solutions, implementation and service models
- SaaS experience preferred but not required
- Experience using a CX platform
- Some automotive knowledge (Areas of the dealership and Dealer workflows)
Education / Experience
Minimum :
high school diploma
Preferred :
- BA / BS Preferred
- 3+ years of retail automotive experience preferred
Compensation : $60,000 - $80,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to :
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Customer Success Manager
We are a small but mighty client success team! To match the demand for vcita, we are seeking individuals that will fit our passionate, competitive, and collaborative team atmosphere. Our most successful team members are curious about the client and the product’s capabilities. Understand and assess c...
Customer Success Manager (Great Plains Region) - NBC Sports Next
The Customer Success Manager is responsible for managing a portfolio of multiple existing accounts for a select territory with the purpose of maximizing client satisfaction, account retention, and increasing the adoption of GolfNow’s suite of products and services. The Customer Success Manager will ...
Customer Success Manager (Great Plains Region) - NBC Sports Next
The Customer Success Manager is responsible for managing a portfolio of multiple existing accounts for a select territory with the purpose of maximizing client satisfaction, account retention, and increasing the adoption of GolfNow’s suite of products and services. The Customer Success Manager will ...
Sr Customer Success Manager
The Sr Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Sr Customer Success Manager will understand the business needs of the client in order to assist with driving the CDK solution value. Assesses dealership risk factors, iden...
Project Manager (Customer Success Specialist) - Remote R0037213
The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity, the Project Manager will be the main cont...
Customer Success Manager
Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals. Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of...
Sr. Customer Success Manager
As a Sr Customer Success Manager will be responsible for managing some of UVeye’s most strategic partnerships. Customer Success, Account Manager or similar role – preferably in a SaaS. Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveragi...
(Remote) Customer Success Manager
Join our dynamic team as a Customer Success Manager and play a pivotal role in shaping the customer experience at our organization. Silverblaze is looking for a Customer Success Manager to join our team!. As a Customer Service Manager, you will ensure that our customers receive the highest level of ...
Remote Customer Success Manager – Tadaweb
You will build and maintain relationships with our users and key customer stakeholders based on trust, transparency and a commitment to their mission success. Our SaaS platform follows ethical principles and actively supports the implementation of customer policies. You will train and mentor our cus...
Customer Success Manager, Remote US
We are seeking a Customer Success Manager who will own the end-to-end customer value delivery process, manage account stakeholders, and identify and support new opportunity pursuits, and coordinate efforts to increase customer net promoter score. In collaboration with other Carrier resources, develo...