OnSite Reservations Sales Agent Carneros Resort and Spa Full Time

Position Overview :

The Reservation Sales Agent at Carneros Resort and Spa is responsible for managing guest reservations and providing exceptional customer service. This role involves handling inquiries, booking reservations, and ensuring a seamless experience for guests from the initial inquiry to their arrival. The ideal candidate is detail-oriented, has excellent communication skills, and is capable of multitasking in a fast-paced environment.

This is an hourly position + Incentives

Key Responsibilities :

Reservation Management :

• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Provide information to guests regarding room availability, rates, dining reservations and amenities.
• Book reservations accurately and efficiently, ensuring all guest preferences and special requests are noted.
• Process payments and send confirmation details to guests.
• Manage and update reservation records, including changes, cancellations, and special requests.

Customer Service :

Collaboration :

Technology & Systems :

Qualifications :

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