The Resident Experience Coordinator (REC) is a member of the Property Management department and provides direct support for residents and the market office. The REC is involved in handling resident inquiries, ensuring residents have a smooth transition into a Progress home, and providing outstanding customer service to residents. From move-in through the entire resident journey, the REC is committed to providing the best possible resident experience.
Essential Functions:
Represents the company with professionalism, serving as the primary point of contact in the physical field office.
Oversees case queue assignments, ensuring all resident inquiries and concerns are assigned, tracked, and resolved in a timely manner.
Handles resident phone calls and emails, providing accurate information or directing them to the appropriate department for further assistance.
Addresses and resolves minor resident concerns or disputes.
Confirms lease has been signed and all move-in funds have been collected prior to the move-in date.
Confirms new resident orientation appointments and ensures home is ready for move-in, including tracking any vacant work orders.
Performs new resident orientation call for assigned move-ins.
Orients new resident to their home and provides key information such as rental payment options, service request submissions, and contact information.
Sets expectation with new residents on their responsibilities as a Progress Residential resident, as well as the Company’s responsibility to them.
Completes the New Move-in Checklist and all corresponding duties.
Reviews the move-in inspection with the resident, including sending to the resident and following up on the resident attestation.
Completes move-in follow-up calls.
Manages office supply inventory and acts as the point of contact for any office maintenance issues.
Assists residents with in-person payments at physical office location.
Posts various notices at homes, as needed.
Conducts occupancy and utility checks, as needed.
Carry out other duties as assigned that are in the best interests of the customers and the company.
Qualifications:
High School Diploma or GED required
Minimum of year experience in either the single family or multi-family rental industry
Additional customer service experience a plus
Previous use of Salesforce and Yardi Voyager a plus
Must have a valid Driver’s License
Excellent oral and written communication skills
Computer literacy, competency in MS Office suite, and ability to comfortably navigate new technology a must
Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and follow-up with residents to ensure customer needs are met
Detail-oriented and able to manage multiple projects all at once
What you can expect from us:
Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, k match, paid holidays and much more.
Resident Services Coordinator • Nashville, Tennessee, US
It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets.The Company also provides mortgage financing and title servi... Show more
We are actively seeking an experienced Full-Time.The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disab... Show more
Shift: Monday through Friday, Part time flexible hours.Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advanc... Show more
The ALS Association is the largest ALS organization in the world.The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network ... Show more
Pauline and Thomas Healthcare, Inc.Financial Services Coordinator.Financial Services Coordinator (FSC) Compensation and Benefits:.Medical, Vision, Dental, Life Insurance and other Employee Incentiv... Show more
RubinBrown LLP is one of the nation's leading accounting and professional consulting firms with a commitment to building personal relationships and delivering totally satisfied clients.The RubinBro... Show more
LJ Horizons is seeking a dependable and organized Customer Service Coordinator to support client requests and provide a high level of service in a remote environment.This role is ideal for individu... Show more
AlliedTravelCareers is working with KPG Healthcare to find a qualified Radiation Therapist in Tennessee!.KPG Healthcare is currently seeking Radiation Tharapists to fill Travel and Local Contract o... Show more
AdaptHealth Opportunity – Apply Today!.At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at h... Show more
The position will serve as the subject matter expert (SME) for the implementation, testing and delivery of VolCorp's products and services to the credit unions.In addition, this position will act a... Show more
Contour is a long-established aviation services company with a diverse range of capabilities.At Contour, our core values guide every action and decision.We are unwavering in our commitment to integ... Show more
The Residential Permit Technician is responsible for the preparation, submission, and processing of permit applications for both residential and commercial construction projects.This position requi... Show more
MDS Coordinator The Green Hills Center for Rehabilitation and Healing is looking for a talented and hard-working MDS Coordinator to join our ever-growing team.We are seeking qualified candidates wh... Show more
Marketing Coordinator - Corporate Services Market.At Gresham Smith, we call it Genuine Ingenuity.Our culture is the cornerstone of who we are, and our people are at the heart of everything we do.Un... Show more
We are seeking a highly organized and proactive Permit Coordinator to serve as a key liaison between Sales and Construction.This role is responsible for ensuring a smooth transition from contract s... Show more
Strategic Capacity Coordinator.As a Strategic Capacity Coordinator, you will be responsible for building and maintaining strong relationships with carrier partners to ensure reliable, cost-effectiv... Show more
SOX Compliance Role/h2pYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, youre joining a global team who cares not just about the work we do but also about each other.We are... Show more
Tenant Portfolio CoordinatorJLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and techn... Show more
Construction Coordinator (Fiber Guardian Team) Project Resources Group (PRG) is seeking a skilled Construction Coordinator to support Outside Plant (OSP) telecommunications projects across the regi... Show more
About Project Resources Group (PRG).As a leading provider of construction management, outside plant damage assessment & recovery, business outsourcing and consulting services, PRG offers services w... Show more
