Senior Quality Assurance Analyst

A company is looking for a Senior Quality Assurance Analyst.

Key Responsibilities

Conduct quality audits across various operations functions and document findings with recommendations for improvements

Identify weaknesses, provide feedback on errors, and develop a quality control and improvement program

Compile data, generate reports on quality performance, and assist with training and special projects

Required Qualifications

High School Diploma or equivalent

1 year of related experience in claims processing, customer service, auditing, training, analysis, or operations

2 years of experience performing quality audits

Proficiency in Microsoft Office

Experience in the healthcare / insurance industry is preferred