Claims Help Desk Manager

A company is looking for a Claims Help Desk Assistant Manager to oversee technical support functions and team performance.

Key Responsibilities

Oversees execution of Claims Help Desk and Technical Support functions to ensure service excellence

Drives resolution of complex technical issues and manages resource allocation for optimal performance

Collaborates with training teams to develop materials and anticipates training needs related to system enhancements

Required Qualifications, Training, and Education

Associate degree in business administration, computer science, or related field, or equivalent experience

Six years of experience in business analysis, process improvement, or related fields

Experience with JIRA and Guidewire preferred

Prior leadership or supervisory experience preferred

Customer service designations such as Accredited Customer Service Representative (ACSR) preferred