Nielsen Ford of Morristown is looking for a Mobile Service Advisor to join the team! TheFord Mobile Service Advisor works with customers to schedule and oversee at-home automotive service, acting as a liaison between the vehicle owner and the mobile technician who performs maintenance like oil changes, brake services, and software updates from a dealership-provided van. While traditional service advisors focus on in-dealership operations, a mobile service advisor extends this customer-focused role to mobile technicians and their remote servicing.
Key Responsibilities
- Customer Consultation : Greet customers and understand their vehicle\'s needs.
- Service Scheduling : Arrange appointments for mobile service based on the customer\'s location and the availability of the mobile unit.
- Communication : Provide detailed explanations of services, estimated costs, and work progress to customers.
- Logistics : Ensure the mobile service van is properly equipped and ready for various maintenance tasks, such as oil changes, tire rotations, battery service, and software updates.
- Technical Link : Serve as a point of contact between the customer and the mobile technician to ensure seamless service delivery.
- Customer Satisfaction : Address customer concerns and ensure a positive service experience.
Benefits
FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer UniversityEmployee discount plans on purchases and servicesCompetitive wages, commensurate with experienceHealth, dental and vision insuranceLife insurance401k retirement accountPaid vacation and sick leaveJ-18808-Ljbffr