Senior Inter-Plan Bus Systems Analyst

Operations Sr. Inter-Plan Business Systems Analyst

Claims Operations is hiring a Sr. Inter-Plan Business Systems Analyst to join our Shared Services BlueCard and Operations Support Team. This professional will be responsible for supporting the Inter-Plan BlueCard business for all Independence product lines across multiple processing platforms performing as subject matter expert.

Responsibilities include:

• Working with business partners to identify business systems requirements and develop business solutions working closely with internal IT and/or external vendors.
• Performing as senior level business contact to define business system requirements for areas of expertise.
• Building strong, collaborative working relationships with internal customers, management, external partners including Inter-Plan partners, outsourced IT solution providers, and other teams.
• Assisting in developing systems criteria and project scope.
• Identifying potential problems/defects, performing business analysis, and assisting in defining system enhancements, modifications/change requests, and upgrades to meet business process objectives as defined by BCBSA National Program releases, BCBSA mandated initiatives, and internal processing enhancements.
• Collaborating with internal IBC Test Team and associated vendor teams to assist in creating thorough Test Plans and identify appropriate Test Case Scenarios supporting defect fixes, enhancements, and projects as required. Providing business validation of testing results.
• Coordinating testing with Inter-Plan partners and executing required Inter-Plan Release Global Certification testing, reporting milestone status to the assigned PM and/or Blue Cross Blue Shield Association (BCBSA).
• Supporting production business checkout as required including identification of post-implementation defect tracking.
• Identifying opportunities for business process improvement and efficiencies to re-evaluate processes and operations workflows.
• Attending BCBSA workgroups representing Independence Blue Cross Family of Companies as required.
• Performing any other duties as may be assigned.

Education: Bachelor's degree in business administration preferred.

Experience: In addition to degree, minimum 6+ years proven working experience in a business unit necessary or equivalent external work experience. Demonstrated effective project management skills necessary. Strong demonstrated experience using Microsoft office products (Word, PowerPoint, Excel and Visio). Knowledge of project management tools and business systems methodology.

Knowledge, Skills, Abilities:

• A working knowledge and experience with BCBSA BlueCard processing and Inter-Plan Program policies.
• An understanding of the business environment and associated system platforms.
• Demonstrated effective organizational, analytical, technical (with business perspective) and interpersonal skills with detail-oriented focus. Must be able to present findings to management.
• Proven communication and analytical skills required to address and present most complex ideas and concepts to users, business systems analysts, and management.
• Ability to work with multiple business system platforms and have an extensive understanding of business process and system design.
• Effective facilitation and presentation skills necessary to demonstrate and train in business systems solutions in a clear and concise manner.
• Clearly define desk level procedures as required.
• Coordinate with internal and external project management staff as required.
• Knowledge of health insurance/health care/managed care environment preferred.