Rpartiteur(trice) / Dispatcher

Dispatcher- Contract Position, 100% Work From Home

In this opportunity as Tax Support Agent , you will :

Answer and transfer phone calls promptly and courteously

Transfer callers to the appropriate voicemail boxes

Take messages and distribute them to the appropriate individuals

Customer Service to clients :

Be knowledgeable regarding the Company's products and services

Respond to clients' basic questions

Offer basic product information as required

Direct callers to the Company website for further instructions

General administrative tasks :

Receive and distribute faxes

Verify general e-mail account and forward e-mails to appropriate individuals

Fax product or workshop information to customers upon request

Assist other departments as required

About You :

Bilingualism (French and English), part of the team and clients being outside of Quebec

Minimum of 1 year of relevant work experience in a similar role

Good computer skills

Ability to perform simple calculations

Sense of organization and priorities

Analytical

Ability to analyze basic text

Ability to multi-task

Strong communication skills (verbal and written)

Team-work oriented

Good knowledge of Microsoft Word and Excel

Availability to work overtime and weekends in busy tax season

Assets :

College / University degree

H&R Block tax course graduate

Good knowledge of the accounting cycle and / or experience in an accounting office

Interest for taxation

Knowledge of corporate income tax (T2 / CO-17) and / or trust (T3 / TP-646)

What's in it For You?

Flexibility & Work-Life Balance : Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

Career Development and Growth : By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Industry Competitive Benefits : We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture : Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values : Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact : Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real-World Impact : We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us :

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.