Senior Helpdesk Technician - AI tools / platforms

Job Title : Senior Helpdesk Technician – AI Business Systems Support

Location : Miami, FL (On-site)

We’re looking for a Senior Helpdesk Technician to join our team in Miami. This role will focus on supporting the organization’s business systems , with a specialty in AI platforms and tools that power the way we work.

You’ll be the go-to expert for troubleshooting complex technical issues and ensuring a seamless experience for everyone in the company—from frontline teams to executives. This position is ideal for someone who’s passionate about solving problems, thrives in a fast-paced environment, and is equally comfortable explaining solutions to senior leadership or coaching junior technicians.

Because of our diverse team and customer base, fluency in both Spanish and English is essential.

What You’ll Do

• Provide Tier 2 and Tier 3 support for business systems, including AI platforms and related tools.
• Troubleshoot, diagnose, and resolve complex technical issues across hardware, software, and networks.
• Support all levels of the organization , including executive leadership, with professionalism and discretion.
• Configure, maintain, and optimize AI-driven applications to improve workflows and operations.
• Collaborate with internal teams to implement and integrate new technologies.
• Document issues, resolutions, and system configurations to build a strong knowledge base.
• Mentor and guide junior helpdesk team members.
• Ensure compliance with security and data privacy standards when handling sensitive information.
• Provide high-quality support to both English- and Spanish-speaking users.

What You’ll Bring

Preferred Extras

Why You’ll Love It Here