Fraud Specialist / Fraud Operations Specialist I

Title : Fraud Specialist / Fraud Operations Specialist I

Duration : 3 Months

Location : Hybrid - 3 days office / 2 days remote after training is complete

• ?Hours of operation Mon-Fri 930-630 CST and Saturday 8 : 00AM to 5 : 00PM CST. Training hours will be 8 : 00-5 : 00 CST. Must be able to work flexible schedule including nights, weekends and holidays
• At least 1 year relevant experience required. Conduct in depth analysis and / or investigations to identify and manage fraudulent activities.
• This includes customer authentication,
• fraud investigations and / or compliance with fraud policies in all business channels.
• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact.
• Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions. Researches and / or notifies appropriate internal staff for customer verification or legal action.
• Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigates and responds to fraud escalations. Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.

Position Summary :

Reviews, identifies, and deters fraudulent activity.

Takes inbound calls and referrals from victims of fraudulent activities.

Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements :