System Analyst

Job Description

IT Application Analyst (Level II)

Overview

Optomi, in partnership with a leading energy provider committed to modernizing its workforce management and time-tracking systems, is seeking an IT Application Analyst (Level II) to join the team. This role plays a key part in supporting and enhancing MyTime, the company’s enterprise time-tracking system, as it undergoes a major cloud migration.

The ideal candidate will bring strong technical expertise in SQL Server, Oracle, and JavaScript, with excellent troubleshooting skills to support business users, resolve system issues, and assist in testing and implementation. This is a hybrid position based in Charlotte, NC (Optimist Hall), offering hands-on experience with critical systems that integrate time tracking, payroll, and HR data.

Experience of the Right Candidate

The right candidate will have :

• 3–5 years of IT applications support or analysis experience in a complex enterprise environment.
• Hands-on experience with SQL Server and Oracle databases, including querying and troubleshooting.
• 1–3 years of JavaScript experience for system or vendor-specific customizations.
• Strong analytical and problem-solving abilities to diagnose and resolve production issues.
• Experience supporting time tracking, payroll, or workforce management systems (e.g., MyTime, Kronos, Workforce) is a major plus.
• Familiarity with ticketing systems such as ServiceNow or Service Hub.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• A proactive mindset, strong attention to detail, and willingness to learn under the mentorship of a senior system expert.

Responsibilities of the Right Candidate