Legal Intake Specialist

Job Description

Job Description

Seeking a Legal Intake Specialist who speak both English and Portuguese for our Plantation Office on a long-term contract basis. The Centralized Intake candidate assists with completion of prescreens and applications, interviews applicants / clients, collects documents and pleadings, gathers information about the applicants / clients. This position provides supportive services to the Attorneys and other staff members.

Essential Functions :

• Responsible for answering phone calls and promptly returning phone calls and / or emails.
• Following up on referrals from all units, organizations, agencies, and online intake.
• Screens applicants / clients by phone, electronically, and in-person.
• Setting up intake appointments and meeting with applicants.
• Completing conflict checks, prescreens, and intakes.
• Determining eligibility for services.
• Completing intakes in case management system either by communicating with applicants via telephone, electronically, or in-person.
• Maintains records, case notes and daily timekeeping in case management system.
• Explaining intake / compliance documents and having them signed by applicant or client.
• Case acceptance from, and referrals to, outside organizations including other legal aid organizations.
• Performs community outreach events in-person and virtually, as well as, on social media, and conducts educational trainings for staff, clients, and community providers, as needed.
• Compliance with program and grant requirements.
• Attends mandated trainings and train other staff as needed.
• Works closely, as part of a team
• Completion of reports timely.
• Performs other duties as requested by Management, Supervisors, or as required by grant(s).

Requirements :