Hotline Agent - Full-Time, Remote (AZ / UT residency)

Hotline Agent - Full-Time, Remote (AZ / UT Residency)

The Hotline Agent (Full-Time, Remote) supports the Compliance Resource Center's (CRC) Hotline Service Center. The duties of the role include receiving incoming calls regarding any wrongdoing, potential fraud, waste, abuse, and mismanagement occurring in an organization. Hours typically : 9a-6p MST. Weekend and holiday availability highly preferred.

Essential Functions

• Interview and engage each caller and accurately capture the conversation with the caller by completing a written report.
• Assist with further investigation of the call through gathering additional information.
• Logging call information in SharePoint database.
• Follow regulatory procedures while documenting calls and speaking with callers.

Required Education and Experience

Preferred Education and Experience

Benefits

Company provided laptop; PTO package (vacation and sick); Medical insurance and 401(k) with employer contributions; 100% premiums covered by employer for Dental, Group Term Life Insurance, Short and Long Term Disability; Paid / Floating holidays; Vision and Additional Life Insurance available; EAP.