Applications Administrator, Salesforce

Department Summary

The Business Information Technology (BIT) team is dedicated to designing, developing, configuring, enhancing, optimizing, and maintaining innovative products and platforms that enable UCLA’s core business functions, including Web Technologies, Budget & Financial Management, Human Resources Information, Customer Relationship Management, and Collaboration, Productivity, & Workplace Products. In partnership with administrative stakeholders, BIT ensures that its solutions deliver exceptional functionality, quality, business value, user experience, and digital accessibility, meeting the diverse needs and expectations of the campus community. The BIT team drives DTS’s cloud-first strategy by reducing technical debt, leveraging cutting-edge techniques, partnering with other departments and teams to accelerate releases through advanced automation and application lifecycle management, and fostering a culture of continuous improvement and innovation to ensure scalable, flexible solutions that meet UCLA's evolving demands.The Customer Relationship Management (CRM) Products team conceives, configures, monitors, defines, tests, delivers, optimizes, and refines the customer relationship management products and application technologies of Salesforce and ServiceNow. Partnering closely with stakeholders and in close collaboration with cross-functional delivery teams, the CRM Products team provides advanced solutions that streamline communication, foster collaboration, enhance engagement, and facilitate personalized experiences that deepen relationships with all members of the University community.

Position Summary

The Business Information Technology (BIT) team is dedicated to designing, developing, configuring, enhancing, optimizing, and maintaining innovative products and platforms that enable UCLA’s core business functions, including Web Technologies, Budget & Financial Management, Human Resources Information, Customer Relationship Management, and Collaboration, Productivity, & Workplace Products. In partnership with administrative stakeholders, BIT ensures that its solutions deliver exceptional functionality, quality, business value, user experience, and digital accessibility, meeting the diverse needs and expectations of the campus community. The BIT team drives DTS’s cloud-first strategy by reducing technical debt, leveraging cutting-edge techniques, partnering with other departments and teams to accelerate releases through advanced automation and application lifecycle management, and fostering a culture of continuous improvement and innovation to ensure scalable, flexible solutions that meet UCLA's evolving demands. The Customer Relationship Management (CRM) Products team conceives, configures, monitors, defines, tests, delivers, optimizes, and refines the customer relationship management products and application technologies of Salesforce and ServiceNow. Partnering closely with stakeholders and in close collaboration with cross-functional delivery teams, the CRM Products team provides advanced solutions that streamline communication, foster collaboration, enhance engagement, and facilitate personalized experiences that deepen relationships with all members of the University community.

The Salesforce Application Administrator, will design and configure Salesforce solutions and be responsible for the day-to-day management, maintenance, and support of the Salesforce CRM platform and associated third-party applications, ensuring optimal performance, availability, and security. A key aspect of this role will be supporting users and maximizing their use of features within the CRM ecosystem. Responsibilities will include identifying and recommending solutions to optimize the platform's use and performance, configuring and managing connectors with external systems (such as key data sources, and third-party integrations), and monitoring / troubleshooting data synchronization processes to resolve errors or data quality issues. The administrator will also implement and manage security and compliance measures, including user access control, data retention policies, and regulatory compliance (e.g., GDPR). They will support environment configurations for various Salesforce products, as well as install, enable, and upgrade vendor releases or other software needed to support the application platform(s).In addition, the individual will assist in resolving escalated operational support issues, playing a critical role in ensuring the smooth operation of service / product offerings and directly impacting business success and efficiency. The Application Administrator, Salesforce will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage data and insights in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Education, Licenses, Certifications & Personal Affiliations

Special Conditions for Employment

Schedule

8 a.m. to 5 p.m., Pacific Time, Monday-Friday and / or variable based on operational needs.

Union / Policy Covered

99-Policy Covered

Complete Position Description

https : / / universityofcalifornia.marketpayjobs.com / ShowJob.aspx?EntityID=38&JDName=Applications%20Programmer%203%20(TBD_189794)