Regional Manager | Los Angeles
At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.
Start Something Extraordinary
As the Founding Operations Manager for our new LA region, you'll lay the groundwork for launch, building the plan, team, and playbook, and run our first LA store day-to-day as its General Manager (who leads Baristas and Shift Leads) during the initial 6-12 month ramp. You'll hire, train, and lead the store team, set the bar for customer experience and operational excellence, and own the store's performance.
As we open additional locations, you'll transition into a true multi-store Operations Manager : recruiting and developing the General Managers for our second store, and more as we grow. From there, you'll scale systems, coach your Store Managers, and drive consistent results across the region.
This is an exciting opportunity to build something new, run it exceptionally well, and grow with it as the LA region scales. As our LA Blank Street ambassador, you'll serve as the connective tissue between stores and HQ, ensuring your region runs smoothly, hits its targets, and feels distinctly Blank Street.
Qualifications :
- Proven experience in retail or hospitality operations, with a track record of successfully launching and managing multiple locations.
- Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture.
- Experience with market entry and new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution.
- Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results.
- Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency.
Skills :
Passion for delivering exceptional customer service and hospitality.Strong autonomy, sound judgment, and the ability to manage operations independently.Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments.Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace.Well-versed in change management, adapting to business needs and driving continuous improvement.Proven training and development capabilities to nurture team growth and leadership.Ability to troubleshoot and solve problems, prioritizing issues based on urgency.Attributes :
Hands on and highly action-orientedDeep knowledge and interest in specialty coffee, hospitality, restaurants or retailPositive, enthusiastic and results drivenPassionate people leader and developerInterested in continuous personal growthKey Responsibilities :
People - Coach and Support Your Team
Create and manage a positive, engaging work cultureTrain, mentor, and celebrate your teamFill leadership gaps when neededManage scheduling, time and attendance practices for the marketOversee labor strategy and budgetCollaborate with your managers to hire and support hourly hiringEnsure training quality and team developmentAddress performance issues promptly and fairlyPartner with People Team on employee relationsHelp manage change to keep Blank Street evolving smoothlyMaintain top engagement scores and host market eventsProduct - Deliver Quality Products
Represent the Blank Street brand and values to customers and teammatesHold your team accountable for food and beverage qualityOversee ordering, vendor relations, waste, and inventory when neededLead by example behind the bar for 30% of your week, ensuring excellent service and product qualityPhysical Space - Maintain Operational Excellence
Ensure safety, cleanliness, and presentation of locationsPrepare stores for weather, new launches, or LTOsSolve facility issues quicklyWork with HQ to improve store design, maintenance, and customer experiencePerformance - Drive Financial and Customer Success
Take ownership of store performance and find growth opportunitiesMaintain NPS and Google review scoresBuild relationships with local businesses to grow brand loyaltyStay updated on company tools, processes, and communicationIdentify and address performance gapsShare best practices and collaborate with other leadersProject Support Business Evolution
Help with New Store Openings in your regionPilot new initiatives and act as a trusted partner for new ideasSupport marketing and brand collaborationsAttend training and department meetingsBenefits & Perks :
$120,000 - $135,000 annual salary15 days of paid annual leave (on top of company-observed holidays and sick time)Three health plan options, with full coverage available for two employee-only tiers.Commuter benefitsParental leaveBereavement leaveExclusive access to our coveted Regulars program yes, that means free coffee, matcha and more!Regular social outings with the teamFree Blank Street swag