Inside Sales managerCivic Minds • Naperville, IL, United States
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Inside Sales manager
Civic Minds • Naperville, IL, United States
1 day ago
Job type
- Full-time
- Quick Apply
Job descriptionOwn monthly revenue targets across inbound, outbound, and account management sales teams. Develop accurate short-, mid-, and long-term sales forecasts in a high-volume environment. Track and analyze daily / weekly / monthly KPIs, presenting actionable insights to senior leadership. Partner with client management teams to ensure renewals, cross-sells, and upsells are executed successfully. Monitor customer health metrics and address potential churn risks proactively. Collaborate with Marketing and Operations to deliver a seamless customer experience. Oversee call monitoring and quality assurance processes to ensure consistency in messaging and customer engagement. Create sales playbooks, scripts, and best practices for scaling success across the team. Leverage Salesforce, Gong, and reporting dashboards to drive transparency and accountability. Facilitate weekly sales and revenue meetings with team members and monthly strategic reviews with leadership. Recommend and implement process improvements to increase efficiency and ROI. Represent the sales organization in cross-functional meetings with Marketing, Operations, and Executive leadership. 5+ years of proven sales experience with consistent revenue growth and quota achievement. 3+ years of leadership / management experience in inside sales, client success, or a call center environment. Bachelor's degree preferred (Business, Marketing, or related field). Strong knowledge of CRM systems (Salesforce preferred), call coaching tools (Gong), and reporting dashboards. Exceptional written and verbal communication skills with the ability to influence at all levels. Demonstrated success in building, mentoring, and scaling high-performing sales teams. Highly self-motivated, organized, and able to thrive under pressure in a fast-paced environment. Strong business acumen with the ability to assess ROI of sales strategies and pivot when needed Impactful Work : Directly contribute to the success and growth of a fast-scaling healthcare compliance leader. Career Growth : Leadership training, mentorship, and clear pathways to Director-level opportunities. Health & Wellness : Comprehensive medical, dental, and vision insurance. Time Off : Generous PTO, paid holidays, and work-life balance initiatives. Culture : Collaborative, mission-driven, and high-energy environment where your contributions matter.
Position- Inside Sales Manager Customer Location- Naperville, IL
Position Overview
The Inside Sales Manager Customer will be responsible for driving top-line revenue growth, maximizing team performance, and creating a culture of excellence. In this role, you'll lead a blended team of inbound sales representatives and client managers, ensuring retention and upsell opportunities while hitting aggressive revenue goals.
Key Responsibilities
Sales Leadership & Team Development
- Lead, coach, and mentor a team of inside sales and client management reps, fostering accountability, motivation, and continuous improvement.
- Conduct weekly call coaching (via Gong) and regular pipeline reviews, ensuring team members are executing consultative sales approaches.
- Hire, onboard, and develop top sales talent to build a strong, future-ready team.
Revenue Growth & Forecasting
Customer Success & Retention
Process & Performance Optimization
Strategic Leadership
Required Qualifications :
Compensation & Benefits :
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Manager Sales Manager • Naperville, IL, United States
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