Hotel Assistant Manager (Front Desk Assistant Manager)

Hotel Assistant Manager

The Hotel Assistant Manager oversees the front office staff and manages all functions of the Front Desk. Ensures communications and follow-up on any problems, guest requests or special requirements. Monitor employees' activities to assure that standards are being met, staff is being supported and guest needs are being met.

What you will do

• Oversees the Front Desk operations and acts as the manager on duty in the hotel.
• Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.
• Assists with the talent acquisition, training, supervising and performance management of the Front Office team
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Desk Manager and/or Finance Management.

What you bring

• At least 1 year of Supervisory or Assistant Management experience in a luxury hotel or resort. Previous Rooms Division/Front Office experience required. Multiple divisional experience preferred.
• Proven leadership and management skills.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of front office and housekeeping operations.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests. Ability to effectively handle stressful situations and guest complaints.

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours

• Full-Time
• Assistant Department Head
• This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, overnights, and holidays

Miscellaneous

• US work authorization is required.
• Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.