Executive Director Digital Products

Executive Director Of Digital Products

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Executive Director Of Digital Products will lead the strategy and execution of our digital product and data roadmaps. Reporting to the Chief Marketing Officer, this leader will shape customer journeys across web and mobile platforms to maximize member acquisition, engagement, and lifetime value. The candidate will drive efficient digital commerce flows to increase conversion and yield while advancing MGM's marketing effectiveness. Additionally, this role will work closely with the Marketing, Pricing and Technology organizations to develop and monitor the Data roadmaps. The ideal candidate is both data- and customer-obsessed, skilled in blending qualitative insights with quantitative analysis to inform product decisions. They bring curiosity for the competitive landscape, inspiration from best-in-class digital experiences, and a deep commitment to customer-centric innovation.

The day-to-day responsibilities include :

• Own the end-to-end digital customer e-commerce experience, driving a cohesive, personalized, and high-converting journey across MGM's digital platforms (rooms, shows, dining, and more).
• Define and deliver a forward-looking product roadmap for digital customer experiences and commerce flows, as well as a data roadmap, aligning with marketing strategy, revenue goals, and market trends.
• Lead the vision, strategy, and optimization of MGM's commerce (rooms, shows, and other offerings) and data product platforms to maximize conversion, yield, and customer satisfaction.
• Translate strategic insights and requirements into clear product plans, timelines, and Gantt charts for technology teams to execute to ensure delivery is on time, on budget, and aligned with business priorities.
• Conduct product discovery and user research to uncover customer needs, pain points, and opportunities for improvement.
• Use data analytics, experimentation, and performance metrics to drive prioritization and continuous improvement of digital experiences.
• Establish and track KPIs in collaboration with analytics teams, ensuring goals are consistently met or exceeded.
• Manage cross-functional teams and vendors to deliver high-quality, timely digital initiatives.
• Lead, coach, and inspire a team of product managers, designers, and analysts, fostering a culture of innovation, accountability, and collaboration.
• Serve as an organizational thought leader for digital excellence, ensuring MGM's products meet best practices in UX, personalization, performance, and accessibility.
• Partner with Marketing, Revenue, Analytics, and Technology leaders to ensure initiatives are integrated, measurable, and aligned with business outcomes.

The ideal candidate holds a Bachelor's Degree (preferred) and brings 5+ years of relevant experience in product management, business strategy, or a related field, demonstrating a track record of identifying, developing, and launching successful new business initiatives.

They are a strategic and results-driven leader with proven experience driving product strategy and optimization initiatives within hospitality, travel, or digital commerce environments. The candidate possesses strong expertise in agile development methodologies and modern product management frameworks, enabling efficient product delivery and continuous improvement.

With a highly analytical mindset, they use digital KPIs and user behavior metrics to guide decision-making, enhance user experiences, and generate meaningful business outcomes.

The ideal candidate excels in cross-functional collaboration, effectively partnering with teams across technology, marketing, and operations to translate business needs into actionable product solutions. They bring exceptional communication skills and the ability to influence and align stakeholders around a shared product vision.

The perks and benefits include :