Business Analyst - Hybrid, OH

Overview

Business Analyst - Hybrid, OH role at Ocean Blue Solutions Inc

Hybrid Schedule - Will be set as needed.

The Business Analyst 1 position acts as the escalation point for high priority support issues; serves as a subject matter expert for one or more custom applications; serves as liaison to the technical team; provides analyses for management review and ensures that quality standards are followed.

Submission Due Date : 09 / 23 / 2025

Client : State of Ohio

Performs diagnostics, works with technical and non-technical teams, and recommends changes. Monitors the team's open backlog of support issues and re-assigns issues as necessary to ensure they are closed per agreed upon service levels. Manages expectations at all levels : customers / end users, stakeholders and program leadership. Develops system usage materials, reports and guidelines on system use and services.

Responsibilities

• Act as escalation point for high priority support issues.
• Serve as SME for one or more custom applications.
• Act as liaison to the technical team.
• Provide analyses for management review and ensure adherence to quality standards.
• Perform diagnostics and recommend changes; monitor backlog and re-assign issues to meet service levels.
• Develop system usage materials, reports, and guidelines on system use and services.
• Manage expectations of customers, end users, stakeholders, and program leadership.

Qualifications & Context

Location & Schedule

Columbus, OH

Hybrid schedule with remote / work-from-home components as needed.

Notes

We welcome applicants in the Columbus, Ohio metropolitan area. This listing includes a dated submission requirement and client information as provided.

J-18808-Ljbffr